Family Health Study Terms & Conditions
Last updated February 2021
1. PARTICIPANT ELIGIBILITY
To be eligible for the Family Health Study, the following criteria must be met:
1.1. Sponsors must:
1.1.1. Be over the age of 18
1.1.2. Play an active role in a child's life (as a relative, mentor or godparent)
1.1.3. Have a reoccurring purchase of a Family Health Study eligible product (see 2.1.).
1.2. Children must:
1.2.1. Be between the ages of 4 and 18.
1.3. Both parties must have never participated in the Family Health Study before.
2. ELIGIBLE PRODUCTS
2.1. Adult sponsors must have a reoccurring order of one of the following products for the duration of the study:
2.1.1. Fruit and Vegetable Capsules; OR
2.1.2. Fruit and Vegetable Chewables (Adult); OR
2.1.3. Premium Capsules; OR
2.1.4. A bundle with one of the above products.
2.2. Children have a choice to receive free:
2.2.1. Fruit and Vegetable Capsules; OR
2.2.2. Fruit and Vegetable Chewables.
2.3. Adult sponsors and children may change their product during the study to another eligible Family Health Study product by contacting the Juice Plus+ Head Office.
2.4. Adult supervision must be provided for children under the age of 6.
2.5. Participants are responsible for reading the label and using only as directed.
3.1. The child’s product will be supplied to the same address as the adult sponsor.
3.2. Each participant must take the recommended dosage of Juice Plus+ products.
3.3. Periodic surveys must be completed.
3.4. Participants may not on-sell the complementary child’s product.
3.5. Returns: You must follow the Juice Plus+ Returns Policy and return both the adult and child product to receive a full refund. If only the adult’s product is returned, you will be charged for the child’s product in full.
3.6. Cancellation: You may cancel your Family Health Study order any time after the minimum duration (see 4.1).
3.6.1. If you are on an instalment plan, all payments from your current cycle must be made before cancellation can be finalised.
3.6.2. If you cancel the order, you have forfeited the right to re-enter the study unless you meet the criteria to reinstate (see 3.7.).
3.7. Reinstating Orders: To reinstate a Family Health Study order, you must meet at least one of the following criteria:
3.7.1. 1 year has passed since your last order cycle ended; OR
3.7.2. You had a maximum of 2 shipments on your order.
If you meet one of the criteria, please contact the Juice Plus+ Head Office to reinstate. Note that new Family Health Study orders placed online will be cancelled.
3.8. Delays: You may delay your next shipment by a maximum of 4 months per calendar year.
4.1. When agreeing to the Family Health Study, you must participate for a minimum of 1 year (3 shipments). You may participate for a maximum of 4 years (12 shipments).
4.2. Participants will receive notification that their study participation period is coming to an end before their 12th shipment. Should a participant’s contact details change, it is their responsibility to notify us.
4.3. After 12 shipments, a participant’s account will automatically be charged for all future deliveries of the child’s products. If you wish to delete the child product after your study period has ended, please contact the Juice Plus+ Head Office prior to your 12th shipment being dispatched.
5.1. The child’s product is free of charge if all terms are met.
5.2. Freight is an additional cost to be covered by the adult sponsor payable upon each shipment.
5.2.1. Australian freight: Up to $11.00 per shipment
5.2.2. New Zealand freight: $11.50 per shipment
6. THESE TERMS AND CONDITIONS
6.1. By participating in the Family Health Study, you are accepting that you will be bound by these Terms.
6.2. If you are found to be breaching the study terms, Juice Plus+ has the right to charge the full cost of the child’s products dispatched to you and you will not be eligible to re-enter the study at any time.
6.3. We may change these Terms at any time so you should check this page regularly for any changes. Changes will apply from the date that they are published on this page.
6.4. We recommend you print or save a copy of these Terms for future reference.